Legal

Privacy Policy

Last updated: 22 September 2026

This Privacy Policy explains how Full Scope Property Group Ltd, trading as Full Scope Property Services, uses personal information. We handle that information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The data controller is:

Full Scope Property Group Ltd
Trading as Full Scope Property Services
The Melting Pot
15 Calton Road
Edinburgh
EH8 8DL
Company number SC850682
Registered in Scotland

You can contact us about this policy by email at courtneyriley@live.co.uk, by phone on 07944 578630, or by WhatsApp on the same number.

The information we collect

We collect personal information when you choose to contact us, including:

  • Your name
  • Phone number
  • Email address
  • The property location or area the work relates to
  • Details you send about the job, including photos if you attach them
  • Records of calls, WhatsApp messages and emails

We may also hold billing details where we carry out paid work for you.

How we collect it

We collect information directly from you when you call, message us on WhatsApp, or email. We do not buy mailing lists. If someone else (for example a family member) contacts us on your behalf, we will only use the details they give us for that enquiry.

Why we use your information

We use personal information to:

  • Respond to enquiries and provide a quote
  • Carry out home renovations and related trade work
  • Arrange visits and keep you updated on a job
  • Invoice and keep accounts
  • Meet legal and tax record-keeping duties
  • Handle complaints or aftercare on work we have done

Lawful basis

Under UK GDPR we rely on:

  • Contract - where we need the information to quote for, agree or carry out work you have asked us to do
  • Legitimate interests - to respond to enquiries, keep records of work, and run the company in a way you would reasonably expect
  • Legal obligation - where the law requires us to keep tax, accounting or similar records

Who we share information with

We do not sell your information. We may share it with:

  • Suppliers or other trades involved in a job you have asked us to carry out, and only as needed for that job
  • Our accountant, bookkeeper or professional advisers
  • HMRC or other authorities where the law requires it
  • IT or hosting providers who store email or files on our behalf, under a contract that keeps the information secure

If you found us through Checkatrade, that platform has its own privacy notice for any information you give Checkatrade directly.

How long we keep it

Enquiry details that do not lead to work are kept only as long as needed to finish the conversation, then deleted within 12 months unless you ask us to keep them for a later job. Records of work, invoices and related correspondence are kept for up to six years after the end of the tax year they relate to, which is the usual period for UK accounting records. We may keep a record for longer if there is an ongoing complaint, insurance matter or legal claim.

International transfers

We are based in Edinburgh. Some email or messaging services (including WhatsApp) may store or process data outside the UK. Where that happens, we rely on the provider's own safeguards, such as standard contractual clauses or a UK adequacy decision.

Cookies and this website

This website does not use advertising or analytics cookies. Pages may set a technical cookie required by the server. You can block cookies in your browser settings. Blocking them will not stop you reading the site.

Your rights

You have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information, in certain cases
  • Ask us to restrict how we use it
  • Object to use based on legitimate interests
  • Ask for information you gave us to be moved to another organisation, where technically feasible and where the lawful basis is contract or consent
  • Withdraw consent, where we rely on consent (we do not currently rely on consent as our main basis)

To use these rights, contact us using the details above. We may need to confirm who you are before we can act. We will respond within one month, or explain if we need longer for a complex request.

How to complain

Please contact us first if you are unhappy with how we have used your information. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
0303 123 1113
www.ico.org.uk

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed. The current version will always be available at this URL.